Check in is a joke and the wait is half an hour on a good day. Overall the resort was ok, but it is in no way 5 star. My wife and I stayed at Secrets Cozumel Feb 4th to the 8th. We will not be returning and we will be more careful about trusting Apple ratings in the future More Show less Too much to list There are many eat Secrets Resorts out there this just wasn't one of them. The entertainment staff showed up each day to turn on the radio, and played ping pong with themselves then we never saw them again. The entertainment staff did nothing, we showed up for beach volley ball 3 times at the posted time and no staff (or Ball) same thing with the pool volleyball but we were able to finally get the net up and play with our own organization. Not what we have come to expect at other resorts. Buffet was mediocre at best, very small and very limited. Internet service was extremely slow even in the lobby 7. Restaurants were slow, we waited for our Breakfast one morning for over and hour at Oceana, after we had to order it for a second time 6. There were only 3 Restaurant and one was closed every night so if you were not in line 30 minutes prior to opening you waited over 2 hours to get in. You had to get out to go get a drink, and pool service was nonexistent until our last full day there. The swim up bar at the pool view rooms (Manatee Bar) was used as a storage area, NO bartender. One of the couples we traveled with ended up with two double beds not a king as paid for, they did give them a new room the next day after they went the whole day without a room and had to move their own luggage around 4. Once in our room the AC was running water onto the floor, we notified the desk and it was fixed right away, BUT they left the pool of water on the floor for us to clean up. The check in process was slow and very disorganized, our travel agent had requested a corner room for us(per my request), but the front desk had no request on file. Being able to use the sister resort next door 5. In fact this is the best point of the resort. We traveled this year with a group of 10 of us (5 Couples) and we all left with the same feeling of regret for wasting our time and money. Apple rates this as a 6 Golden Star Resort, someone must have paid off the ratings advisor because this was no where close to even a 3 red apple resort. We have stayed in many Sandals, Rui, and Secrets resorts over the years and this was by far our worst experience. We have been Vacationing in the Caribbean and Mexico every year for over 20 years. Let me first start off by saying that my wife and I are regular all inclusive travelers. Once in our room the AC was running water onto the floor, we notified the desk and it was fixed right away, BUT they left the pool of water on. Being able to use the sister resort next doorġ. We traveled this year with a group of 10 of us (5 Couples) and we all left with the same feeling of regret for wasting our time and money.ġ. We have stayed in many Sandals, Rui, and Secrets resorts over the years and this was by far our worst experience.Īpple rates this as a 6 Golden Star Resort, someone must have paid off the ratings advisor because this was no where close to even a 3 red apple resort.
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